Quality Assurance and Control
Our QMS consists of Business Management; Support Management and Product Realization Management core processes that compliment and interact with each other.
Our QMS toolbox and processes allow us to develop our employees, detect errors, close loops and audit for effectiveness to assure customers, MASIC stakeholders and other interested parties that we have meet requirements.
“Say what you do, do what you say, prove it and improve it.”
This is a commonly use phrase within the ISO community and MASIC uses PDCA (Plan Do Check Act) methodologies to close loops and drive continual improvement
Key Performance Indicators (KPI's)
Annual Customer Questionnaire
Annual feedback from clients provides insight into continuing to provide the best coating service possible, while finding ways to improve overall customer experience.
Products Shipped vs. Products Returned
Measured quarterly, shipped vs. returned as a ratio provides MASIC with a knowledge of production quality and QMS performance.
Annual ERM (Experience Rating Modifier) Rate
Safety KPI – an experience rating modifier is a multiplying factor that's assigned to the company by the state that they operate in and reflects its claim history.
Equipment Calibration & Maintenance
Calibration and scheduled maintenance are performed and logged on all critical measuring devices and process equipment.
Special Process Testing
Destructive tests are performed…to ensure the coatings meet paint manufacturer and MASIC quality standards. The coupon is then put through multiple tests (outline below on this page) to ensure the coatings meet manufacturer quality standards.
Definition:
“the validation, and periodic revalidation, of the ability to achieve planned results of the processes for production and service provision, where the resulting output cannot be verified by subsequent monitoring or measurement” (ISO9001:2015 8.5.1 f)
“For processes where the resulting output cannot be verified by subsequent monitoring or measurement, the organization shall establish arrangements for these processes..” (AS9100D)
How MASIC Industries Ensures Coating Quality
Step-by-Step Testing Process
Coating consistency and quality is measured & documented using a full-suite of destructive and non-destructive testing methods on coupons, simultaneously coated alongside production. These tests are shown below.
Special Process Testing
Cerakote & Powder Coating Testing FAQ
Why is our coating flaking or peeling? Improper cleaning or surface prep prior to the coating process will cause adhesion issues such as flaking and peeling. Adhesion testing will ensure that manufacturers standards of adhesion are met.
Why is my coating soft? Soft coatings often indicate an incomplete curing process. Impact testing and pencil hardness gouge tests can determine if a coating has reached the manufacturers specifications.
How do I know my coating is the appropriate thickness? Manufacturers will recommend thickness parameters, and MASIC can test for this with electronic thickness gauges.
Will my coating be affected by fuel or other solvents? Different coatings have varying resistance to solvents and chemicals. MASIC can recommend coatings that match your parts needs.
Why Does MASIC Use Test Coupons?
MASIC Industries takes pride in a commitment to quality and satisfying Customer requirements, achieved by deploying special process testing methods that check the integrity of the ceramic and powder coating.
Competitors may conduct rudimentary tests such as a visual inspection and checking the coating thickness, but that is not sufficient for MASIC's quality standards. MASIC takes it a step further by checking the actual characteristics of the coating using the American Society for Testing and Materials (ASTM) guidelines, including:
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Coating Hardness;
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Flexibility;
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Malleability;
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Gloss;
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Adhesion
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MEK resistance
MASIC Industries Quality Policy
Premium finishing job shop offering value-added coating solutions.
We understand that by satisfying internal customers and striving for best in class, we will meet or exceed external customers’ requirements.
We are committed to continual improvement of our QMS and satisfying applicable requirements.
For ease of use, our Quality Management Portal provides a one-stop-shop to documented information such as: work instructions, KPI’s, forms and procedures. We recognize that our employees are the essence of our business and in recognition we have strategically translated our QMS into English, Vietnamese and Spanish.
